I'm a tech enthusiast with a curiosity for how everyday products affect human behaviour. I believe in building intuitive, meaningful experiences that bring people and communities together.
Talk to me about design thinking, accessibility, and golf!
UX/UI • Interaction Design • Illustration
A golf scoring app that uses voice recognition to score and submit competition scores.
CX Transformation • Persona and Journey Mapping
Helping drive CX transformation at Intuit to change the way we look at our customers- becoming truely customer obsessed.
UX/UI • Interaction Design
A golf scoring app that uses voice recognition to score and submit competition scores.
COMING SOON
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2021 • CX TEAM OF THE YEAR
Awarded for innovation in Customer Experience Transformation across Intuit.
2020 • SERVICE EXCELLENCE AWARD
Innovative problem solving and an improvement to customer service delivery (and business performance as a result.)
Great product management turns vision into products that truly matter.
CUSTOMER LED
Translated real user insights into 30+ product and CX improvements, driving A$400K+ in revenue impact and reducing churn by 3%.
EXECUTION
Led cross-functional teams across engineering, design, and business to deliver high-impact features in fast-paced environments.
STRATEGIC
Combines qualitative research, behavioural analytics, and experimentation to prioritise roadmaps and build products that engage, delight, and retain users.
ATLASSIAN
AHA!
AMPLITUDE
Exceptional customer experience bridges empathy, strategy, and execution.
CX TRANSFORMATION
Spearheaded customer journey optimisations that improved NPS by 10%, Data-driven decision-making streamlined processes, and enhanced engagement.
DATA
Used Qualtrics, VoC programs, and sentiment analysis to translate customer feedback into measurable operational improvements.
OPERATIONS
Built and optimised service models across multiple regions, ensuring seamless customer interactions and support excellence.
QUALTRICS
Frictionless design sits at the intersection of research and technology-
turning insights into meaningful experiences
DESIGN THINKING
Conducted qualitative & quantitative research to identify pain points and inform data-backed design decisions.
IMPACT
Led usability testing and A/B experiments that improved conversion rates by 18% and enhanced user flows across key digital touchpoints.
COLLABORATION
Worked closely with product, engineering, and marketing to integrate UX principles and improve overall customer satisfaction.
FIGMA
ADOBE CC
Great employees will create great experiences,
which creates great shareholder outcomes.
COMMERCIAL
Managed A$500k+ budgets, optimised pricing strategies, and identified opportunities to drive profitability and operational efficiency.
GROWTH
Led financial modelling and forecasting that contributed to 20% revenue growth and improved margin optimisation.
LEADERSHIP
Collaborated with executives, sales, and operations teams to align financial strategies with business objectives and long-term growth plans.
EXCEL
Interested in working together or looking to chat over coffee? Shoot me a message and let’s talk!
© James Webb